PRIVACY POLICY OF floNET X

Last Updated: 23 April 2026

1. Introduction

floNET X ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (flonetx.com), contact us, or purchase our floating solar fish cage products.

By using our website or services, you consent to the practices described in this policy.

2. Data We Collect

We may collect the following categories of personal data:

Contact Information: Name, email address, phone number, company name, shipping/billing address.
Technical Information: IP address, browser type, device identifiers, pages visited, time and date of access.
Transaction Information: Order history, payment details (processed via secure third‑party gateways; we do not store full payment card data).
Communications: Any correspondence you send to us (email, contact forms, chat).

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to inquiries, provide quotations, and process orders for floNET X floating fish cages and related equipment.
To deliver products, arrange shipping (EX WORKS Netherlands), and communicate about delivery status.
To send technical updates, maintenance reminders, warranty information, and safety notices.
To improve our website, products, and customer service.
To comply with legal obligations (e.g., tax, export control, anti‑money laundering).
To prevent fraud and secure our website.

4. Legal Basis for Processing (for GDPR purposes)

We process your personal data based on:

Contract performance: To fulfil your order or provide a quotation.
Legitimate interests: To improve our services, prevent fraud, and communicate with customers.
Consent: Where you have given explicit consent (e.g., for marketing emails).
Legal obligation: Where required by law.

5. Sharing Your Data

We do not sell or rent your personal data. We may share your data with:

Service providers: Shipping companies, payment processors, IT hosting, and email platforms – under strict confidentiality agreements.
Authorities: If required by law, court order, or governmental regulation.
Business successors: In case of merger, acquisition, or sale of assets, your data may be transferred.

6. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, or as required by law. Typically:

Contact and transaction data: 7 years after last interaction (for tax and warranty purposes).
Website analytics data: 26 months.
Marketing data: Until you unsubscribe.

8. Your Rights (GDPR & other applicable laws)

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Restrict or object to processing.
Data portability.
Withdraw consent at any time (without affecting previous processing).
Lodge a complaint with a supervisory authority.

To exercise your rights, contact us at privacy@flonetx.com.

9. Cookies and Tracking Technologies

Our website uses essential cookies for functionality and optional analytics cookies (e.g., Google Analytics). You can manage cookie preferences via your browser settings. Third‑party cookies are not used for advertising unless you explicitly consent.

10. Data Security

We implement appropriate technical and organisational measures, including encryption (TLS 1.3), access controls, and regular backups. However, no internet transmission is 100% secure.

11. Children's Privacy

Our website and products are not directed to individuals under 16 years of age. We do not knowingly collect data from children.

12. Changes to This Privacy Policy

We may update this policy from time to time. The "Last Updated" date at the top indicates when changes were made. Continued use of our website after changes constitutes acceptance.

13. Contact Us

For privacy questions, data requests, or concerns:

floNET X
The Netherlands
Email: privacy@flonetx.com (for general inquiries: info@flonetx.com)